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praca dla lektora angielskiego.
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| Poszukiwany: |
Customer Service Representative with German (WARSAW) reference number 00264779 |
| Poszukuje: |
portal www.szukaj-lektora.pl dla swojego klienta |
| Rozpoczęcie rekrutacji: |
2015-01-09
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Planowane zakończenie:
Rekrutacja może być zakończona przed tym terminem |
2015-01-30
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| Pracodawca był zainteresowany kontaktem z osobami spełniającymi następujące kryteria: |
| Województwo: | mazowieckie praca angielski nauczyciel . | | Powiat/Miasto: | --wszystkie--/--wszystkie--
| | Język(i): | angielski |
| Informacje dodatkowe: |
Accenture is a global management consulting, technology services and outsourcing company, with approximately 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30 billion for the fiscal year ended Aug. 31, 2014. Its home page is http://www.accenture.com/home.asp.
Customer Service Representative with German - WARSAW
Overall purpose of job
Provides operational activities in customer service using common sense and experience, being led by given guidelines and procedures.
Provides customer service to specific client countries based on agreed scope of project
Major processes:
Queries - both from MS and MS customers
Order management
Price lists distribution, reporting
Main Responsibilities/Accountabilities
Responsibilities include but may not be restricted to:
Entering required data into the system based on processes, guidelines and procedures
Communication with client point of contacts based on processes, guidelines and procedures
Communication with 3rd party clients related to customer service processes
Preparation of regular and ad hoc documents & report based on requirement of supervisor
Report any exceptions, errors or issues immediately to supervisor
Performs other activities requested ad hoc by supervisor
Manages achievement of given SLA and KPI's
Interpretation day-to-day business objectives and preparation/execution of operation practices/work programs
Accounts for high level external/internal client's satisfaction
maintains an awareness of the client's business, operational activities and processes in areas in scope of responsibilities
maintains good relationship within' the unit with its colleagues as well as relationship with client and 3rd parties
actively performs two-way communication
support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members
provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met
maintains a solid control environment based on accepted internal control standards
following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks
revise processes and procedures to conform with the business environment, defines best practices and designs leading to business process excellence improvements
Qualifications
Fluent English
Fluency in German
Customer orientation and business/industry awareness
Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook.
Strong oral and written communication skills in at least 1 major language
Understands internal control
Comfortable under pressure and capable of handling effectively a number of conflicting priorities
Flexibility for change and in time
Understanding specific areas & working knowledge of MS systems (SAP, MSOPs, MSE)
Desirable:
Retail Experience would be considered an advantage.
We offer:
Opportunity to work for the most recognized brands in the world
Attractive salary
Online and classroom trainings (CIMA training /certificate for qualified employees)
Notable discount for the language courses
Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
Open communication among all employees and across the teams
Ongoing mentoring and support not only during the induction period
Friendly work atmosphere and chill-out spaces for chats
Accelerate runners club and the participation in various employee initiatives
Please send your CV in English with reference number 00264779/ Szukaj lektora via email praca.outsourcing@accenture.com or APPLY ONLINE
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praca dla lektorów angielskiego w województwie mazowieckim
korepetycje angielski. |
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