| 1060 |
misiumisiu |
angielski |
PROFILE
A creative and enthusiastic person with a diverse range of administrative/ clerical/Teaching experience. Outgoing with strong and effective organisational and communication skills. Good team player and able to use own initiative to achieve company objectives. Excellent computer skills. Versatile and learns new tasks/skills quickly.
EDUCATION
Cotabato State Polytechnic College (Studies taught in English)
Bachelor of Science, Degree in Information Technology, April 2008
Creche Integrated Studies Centre (Studies taught in English)
Highschool March 2004
EMPLOYMENT HISTORY
ePerformax (Makati, Philippines) April 2011-February 2012
1. Provided courteous customer service in a call center setting.
2. Answered, screened and transferred all inbound calls to the required departments correctly.
3. Performed data entry documenting personal information.
4. Assisted the customers with their queries and problems through phone and e-mail.
5. Helped the customers place new orders easily.
6. Escalated important and serious matters to the seniors.
7. Updated and entered new customer details according to the administrative permission in the customer relationship management software.
Private English Tutorial (Makati,Philippines) June 2011-January 2012
(Part- time Job)
As Private English tutor, I took the responsibility of teaching theoretical lessons, practical sessions of lessons taught, coordinating games and fun activities among children. I took the responsibility of teaching and executing children\'s projects from conception to completion. I took care and educated of age from 1-6. I planned and organized variety of activities both for individuals and group activities namely play, dance, singing, games, arts and crafts which helped children to bring out their talents and improve their skills.
Achievements and Skills
1. Can create an enthusiastic environment and make learning a happy journey among children.
2. Have creative and imaginative blend which helps in delivering lessons in a practical and interesting manner among children.
3. Have a caring attitude to attend to children\'s needs and concerns in time.
4. Have a strong desire to work with children.
ITalents (Warsaw, Poland)
Researcher December 2009 – February 2010
April 2010-June 2010
1. Organizing Conference calls and meetings with new business contacts (including international companies and trade representatives at foreign embassies).
2. Contacting and meeting clients.
3. Updating customer information and scheduling appointments.
4. Created database of IT companies in UK.
EFA Marketing (Zamboanga City, Philippines)
Company Secretary and Marketing Assistant April 2006 – March 2009
1. Updated this marketing company\'s mailing database (Microsoft Access).
2. Telephoned companies to check and verify names and addresses.
3. Gained extensive experience and confidence in using the telephone.
4. Handled word-processing and secretarial duties, producing invoices, typing up reports and designing eye-catching business cards.
5. Gained experience in using Microsoft Word, Works, Access, the Internet and a variety of graphic design packages.
6. Handled cash, credit cards and cheques.
Pag-IBIG (HDMF) (Zamboanga City, Philippines)
Office Clerk (Summer Job) March 2005 – May 2005
1. Maintain and update filing, mailing, and database systems, either manually or using a computer.
2. Deliver messages and run errands.
3. Inventory and order materials, supplies, and services.
4. Process and prepare documents, such as government forms.
5. Review files, records, and other documents to obtain information to respond to requests.
6. Answer telephones, direct calls and take messages.
7. Operate office machines, such as photocopiers and scanners, facsimile machines, and personal computers.
8. Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
LANGUAGE SKILLS
Proficient in English
Proficient in Filipino
Polish (Conversational)
Spanish (Basic)
IT AND ACCOUNTING SOFTWARE SKILLS
Competent in MS Office Suite (Word, Excel, Access, PowerPoint, Outlook),
Various Operating Systems (Linux, Windows 95, 98, 2000, 7, XP, VISTA, Mac OS),
Peachtree Accounting Software,
QuickBooks Accounting Software
Driving (full current, clean driving license)
TRAINING
IKO Language School
Polish Language (Intensive Course)
November 2010 – February 2011
April 2012 – September 2012
Ul. Kopernika 3, Warsaw, Poland
Warsaw University of Technology
Polish Language
September 2010 – November 2010
Politechnika, Warsaw, Poland
Global Communications Management Academy
American English Accent and Customer Service Training
July 2010 – August 2010
Pacific Star bldg., Makati City, Manila, Philippines
Finishing Course for Call Center Agent (FCCA)
English Language and Customer Service Training
June 15, 2009 – July 17,2009
100 Hours
TESDA Regional Training Center,
San Roque, Zamboanga City
|
|
