szkolenie angielski warsztaty angielski .
26/27 April 2012 - POZNAŃ
Effective Interpersonal Communication Skills Training
Organizator: Communication Corner
Our Goal
Communication skills are important for every single person in the workforce. Many people think that just because they are not PR specialists or on the front lines of customer service, they don't have to develop good communication skills. However, this is as far from the truth as you can get. Even software developers and graphic designers, who spend much of their time working independently on their computers, must attain a professional level of communication in order to succeed.
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Once you realize how much you actually communicate with others in your company or external customers, you'll understand why it is so important to go through communication skills training and build the highest level of skill possible.
Companies that promote communication skills enjoy significant competitive advantage and achieve greater profitability overall, as they:
Convey their vision more clearly
Enhance customer service
Unite their employees around company goals
Make changes more easily
Improve productivity and reduce waste
Our aim at Communication Corner is to help you learn how to become a master communicator in business. Effective communicators are powerful vehicles for change in organisations, families and the wider community.
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We can help you attain your interpersonal communication goals through a combination of an absolutely practical approach.
Thanks to this trainings you will:
Understand the characteristics of effective verbal and nonverbal communication, such as body language and
sensitivity to others in the conversation
Identify the most common barriers to effective listening and communication.
Recognize basic communications styles and assess your own style
Understand how your behavior impacts others and the way others respond to you, verbally and nonverbally
Communicate effectively with words that are appropriate for a particular communication situation
Discover the importance of the body language people in your organization use and what gestures you can put
into practice to communicate more effectively.
Build instant rapport with anyone through highly effective interpersonal communication skills and techniques.
Use verbal as well as nonverbal techniques to help get your message across to your audience
Understand how to communicate with the basic personality types of people.
Learn the ways to give and receive constructive feedback in business settings
Develop effective listening skills
Improve telephone communication skills
Present more effectively
Negotiate more effectively
Know the ways to value yourself as a communicator
Create an action plan for continually improving interpersonal skills
Programme:
Communication dynamics
Communication and personality types
Building rapport
Communication power words
Effective listening
Communication barriers
The art of rhetoric
Persuasion and manipulation
Logic and emotions in communication
Deception and communication
Detecting lies
Assertiveness in communication
Solving problems and fixing mistakes without blaming or accusing
Creating a "feedback loop" that promotes cooperation
How to present a different opinion without creating hard feelings
How to listen in a way that relaxes other people
Separating facts from opinions
Clarifying questions that help you get all the information you need
Ways to identify and clear up mistaken assumptions
Countering put-downs and unfair criticism in a way that preserves your integrity
Specific "verbal buffers" that ease confrontations and convey urgency
Dealing with conflict
Effective negotiation and mediation
Presenting to win
The art of public speaking
Training methods:
multimedia presentation
case studies
communication games
simulations
discussions
group work
work in pairs
individual work
tests
quizes
video camera
Duration of training: 2 days (16 h)
Date:
26/27 April 2012 - POZNAŃ
Price: 1499, 00 net
What is included in the price:
Training materials
Lunch
Coffee breaks
Certificate of training
On-line consultation
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2012-02-06
